Silicium Dashboard

Main Features

Dashboard represents call center activity process. It shows allocation of agents between queus and agent's real state. In addition by means of Dashboard agents may do manual callback to Customers whose calls have not been answered by some reasons.

Details

  • Visual control of Agents state in a Queue
  • Control unanswered inbound calls
  • Place callback to unanswered calls
  • Log off Agents from Queue
  • See Demo