Agents per Queues Report
Answer Time Chart
Calls per Date Chart
What hardware is required to run Silicium?
Silicium was sucessfully tested on processor Intel® Core™ i3 CPU 550 @ 3.20GHz × 4 with 8GiB memory.
Which operation system do i need to run Silicium?
Silicium was initially build under Ubuntu 14.04 LTS (64) and may be rebuild under other Linux system.
What aditional software do i need to run Silicium.
Silicium needs Java 8 to be installed.
What database is used to store data?
To store data MongoDB database is used.
How does Silicium collect outcoming log data from call center system?
To collect outcoming logs Silicium has internal tools which must be configured after installation. Collected data is stored in the database.
How can i run Silicium after installation?
Silicium is runing as a linux service, start/stop scrips are provided and may be modified as required.
Where could i get more information about Silicium setup?
Silicium installation manual is provided with trial version.