Mapping

Agents and Queues

Mapping procedure is aimed at assigning each Agent a unique extension to login into selected Queue. Also it is used to mandatory assigning some Customers to Queue with hight priority for better Customers inbound calls handling.

Mapping Details

  • Allows Agents to enter apropriate Queue
  • Save Agents state in database
  • Create Agents Statistic
  • See Demo for mapping
  • See Demo for statistic